You are here:
Customer Care - COVID-19

Customer Care - COVID-19

Further to our recent updates regarding Covid-19, we are writing to advise you on changes we have reluctantly had to make.

We naturally understand that everyone is worried about Covid-19 and our number one priority is the health of our customers, our staff and our contractors.

Charles Church takes our customer care responsibilities extremely seriously. However, following the announcement made last night by our Prime Minister Boris Johnson and with advice from the Government, Persimmon is now unable to progress non-essential maintenance works.  With immediate effect, we are moving to emergency customer care appointments only.

We would like to apologise for any inconvenience that this causes for appointments that are currently booked.

Examples of emergency issues include:

  • Failure of your heating and/or hot water system
  • Failure of electrics

If you have one of these emergencies during normal working hours, please contact your regional office as normal. Outside of working hours, please call the emergency helpline.

All numbers can be found here

It is our intention to return to full customer care support as soon as is physically possible. Please be assured that this short-term measure does not affect your two-year warranty in any way.

Thank you for your support. We recognise that this action will unfortunately cause some inconvenience in the next few weeks. However, we are sure you understand the reasons behind the change.

We look forward to happier and healthier times ahead when we can return to offering full customer care support.