Consumer Code

Here at Charles Church, we believe it’s our responsibility to lead the way in adhering to strict industry guidelines and procedures, which is why we follow the Consumer Code for Home Builders.

Specifically developed by the home-building industry, this Code makes the home-buying process fairer and more transparent for purchasers. How? By ensuring buyers know what levels of service to expect and are kept fully informed about their purchase and their consumer rights before, during and after they move in.

How does the Code help?

• Ensures you’re treated fairly at all times
• Tells you what service levels to expect
• Gives you reliable information to aid decision-making
• Provides a speedy, low-cost dispute resolution scheme

The Code applies to all homebuyers who have signed a reservation agreement for a new (or newly converted) home on or after the 1st April 2017 that has been built by a home builder registered with one of the home warranty bodies.