New Homes Quality Code
New Homes Quality CodeWe’re committed to the New Homes Quality Code, which sets best practice for house builders. The Code covers:
The Code doesn’t affect your legal rights as a Buyer. For example, claims may still be pursued through the Civil Courts. |
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The New Homes Ombudsman Service
The New Homes Ombudsman Service provides an Independent Dispute Resolution Scheme for properties covered by the New Homes Quality Code - your Sales Advisor will let you know if your reservation is covered by the Code. It is a free and independent service that investigates unresolved issues that arise within two years from reservation or legal completion. Before reporting an issue to the Ombudsman, you must follow the Persimmon Homes complaints procedure.
NHQB Code of Practice
The New Homes Quality Code provides clear and comprehensive requirements that developers must meet to provide quality, fairness, and good customer service throughout the process of buying, moving and settling in to a new build home.
The Code applies to developers who have registered with the New Homes Quality Board and have active status on the Register of Developers. They agree to comply with the Code and accept the decisions of the New Homes Ombudsman Service. Customers who reserved their home from a registered developer on or after their registration date are protected by the Code and are eligible to access the New Homes Ombudsman Service from the point of reservation and for two years post legal completion.
Read the Code to learn what is expected of developers.
For homes reserved from 2 March 2026 - View Code V2 Mar 26
For homes reserved before 2 March 2026 - View code V1 Oct 23
For more information about the New Homes Ombudsman Service and guidance on their online complaints portal please visit their website: www.nhos.org.uk
Construction standards
All our new homes comply with the standards that have been set for the UK building industry through the following:
- UK Building Regulations New Homes Quality Code (see above)
- Home Warranty Bodies
- Manufacturer’s and Suppliers’ Performance and Installation Standards.
Consumer code
If you reserved your home before 5th March 2024 you will be covered by the Consumer Code.
