Charles Church

New Homes Quality Code


New Homes Quality Code

We’re committed to the New Homes Quality Code, which sets best practice for house builders. The Code covers:

  • Marketing of new homes
  • Selling of new homes
  • Customer service after you’ve moved into your new home
  • Easy access to the New Homes Ombudsman Service (see below).

The Code doesn’t affect your legal rights as a Buyer. For example, claims may still be pursued through the Civil Courts.

The New Homes Ombudsman Service

The New Homes Ombudsman Service provides an Independent Dispute Resolution Scheme for properties covered by the New Homes Quality Code - your Sales Advisor will let you know if your reservation is covered by the Code. It is a free and independent service that investigates unresolved issues that arise within two years from reservation or legal completion. Before reporting an issue to the Ombudsman, you must follow the Persimmon Homes complaints procedure.

For more information about the New Homes Ombudsman Service and guidance on their online complaints portal please visit their website:


Construction standards

All our new homes comply with the standards that have been set for the UK building industry through the following:

  • UK Building Regulations New Homes Quality Code (see above)
  • Home Warranty Bodies
  • Manufacturer’s and Suppliers’ Performance and Installation Standards.

Consumer code

If you reserved your home before 5th March 2024 you will be covered by the Consumer Code

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