Emergency
Examples of emergency issues include:
- Failure of your heating and/or hot water system
- Failure of electrics
If you have one of these emergencies during normal working hours (9am-5pm), please contact your regional office as normal. Outside of working hours, please use the corresponding out of hours number below.
| Company | In Hours (9am-5pm) | Out of hours (5pm-9am) |
| Anglia | 01603 977211 | 03330 156620 |
| Central | 0121 748 9820 | 03330 156620 |
| Cornwall | 01566 707 000 | 03330 156620 |
| Durham | 0191 3774000 | 01207 509293 |
| East Midlands | 01733 397250 | 03330 156621 |
| East Scotland | 01506 638300 | 03330 156621 |
| East Wales | 01443 223653 | 03330 156621 |
| Essex | 01376 518811 | 03330 156621 |
| Lancashire | 01524 542065 | 03330 156621 |
| Midlands | 01604 884666 | 03330 156620 |
| North East | 0191 2389950 | 01207 503293 |
| North London | 01628 502800 | 03301 244207 |
| North Midlands | 0116 2891443 | 03330 156621 |
| North Scotland | 01738 500 823 | 03330 156621 |
| North West | 0161 746 3737 | 03330 156620 |
| Nottingham | 01623 709120 | 03330 156621 |
| Severn Valley | 01275 396000 | 03330 156620 |
| South Coast | 0800 0830116 | 03330 156620 |
| South East | 01622 626816 | 03301 242274 |
| South Midlands | 01527 851200 | 03330 156621 |
| South West | 01392 252541 | 03330 156620 |
| South Yorkshire | 01302 436159 | 03330 156621 |
| Suffolk | 01473 927 402 | 03330 156620 |
| Teesside | 01642 660200 | 01207 503293 |
| Thames Valley | 01276 808 080 | 03330 156620 |
| Wessex | 01666 827827 | 03330 156620 |
| West Midlands | 01902 624300 | 03330 156621 |
| West Scotland | 0141 766 2627 | 03330 156621 |
| West Wales | 01792 229800 | 03330 156620 |
| West Yorkshire | 0113 235 1297 | 03330 156621 |
| Yorkshire | 01904 543097 | 03330 156621 |