General Window Maintenance
Our homes have a variety of window styles and locking mechanisms. Here are some points to bear in mind.
Every window in your new home has a lock except the fire escape window. Keep trickle vents open and windows locked in a part open position when possible. An easy clean system can be adjusted to help you clean the glass.
To ensure your windows open and close smoothly, follow a simple maintenance routine. This includes regularly running a damp cloth inside the frame and along drain holes, hinges and sliding tracks. Regularly oil all moving parts using 3-in-1 oil or spray.
Warranty peace of mind
Feel secure in the knowledge that our homes come with a two-year Charles Church warranty and in years three to 10 you’re covered by an NHBC/LABC warranty. Warranties on appliances can be set up straight away and registered directly with the manufacturer. Remember to service your boiler before the end of the first 12 months to maintain the second year of your warranty.
Our sales team is on hand via email or phone to help you, and our customer care team is available to offer support during and after your settling in period.
Our Pledge to you
From the moment you reserve your new Charles Church, we do our best to make the experience enjoyable and informative every step of the way; not just while you're buying, but after you've moved in too. Read our pre-move and after-sales pledge to our customers to find out more.