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Charles Church

Isolating your water supply

It's always a good idea to know how to turn off the mains water supply into your home. Here’s an easy-to-follow guide which shows you how.

The mains water supply to your home is controlled by a stopcock; this can be found under the sink in your kitchen. If you need to isolate the water supply to you home, you’ll need to turn the stopcock until you feel resistance. This will stop water coming into your home to allow you to undertake any repair or maintenance work.

It’s also important to regularly test your stopcock, to ensure it doesn’t get stuck in one position.

Warranty peace of mind

Feel secure in the knowledge that our homes come with a two-year Charles Church warranty and in years three to 10 you’re covered by an NHBC/LABC warranty. Warranties on appliances can be set up straight away and registered directly with the manufacturer. Remember to service your boiler before the end of the first 12 months to maintain the second year of your warranty.


Our sales team is on hand via email or phone to help you, and our customer care team is available to offer support during and after your settling in period.

Our Pledge to you

From the moment you reserve your new Charles Church, we do our best to make the experience enjoyable and informative every step of the way; not just while you're buying, but after you've moved in too. Read our pre-move and after-sales pledge to find out more.

Select Options

Add Select Options to your Charles Church home.

Showcase Your Style

Why not share your own photos on Instagram using #charleschurchlife for a chance to win a £100 Next voucher. Visit our Facebook page for terms and conditions.

#charleschurchlife