Your first few days

You're officially in. Congratulations! We’ll be on-hand in the first few weeks and months to ensure everything not only lives up to your expectations, but surpasses our own.

As soon as you move in

Our friendly site management team will be available to answer any questions and ensure everything’s okay. This is the perfect chance to ask any questions. In the unlikely event of an out of hours emergency, you can reach them on 03330 156620.

Post occupation inspection

On or around day five, our site management team will call in order to agree a date with you to review any issues or chat through any queries you may have. We appreciate you will still be settling in to your new home so we’re happy to carry out this meeting between day seven and day 28 at your convenience.

A little down the line

After the first two months, and ensuring that our site team have resolved all your queries, our friendly customer care team will then look after you for the rest of your two-year warranty. You’ll also have access to your own customer care co-ordinator who will call to introduce themselves. 

Monday night clinic

Should you have any other questions just pop into the marketing suite between 5-6pm and your site manager will be happy to discuss.

Complete peace of mind

Every Charles Church home comes with a 10-year new homes warranty and insurance policy, the first two years of which are covered directly by Charles Church - we enforce any warranties provided by the manufacturers for fixtures and fittings in your home. Comprehensive details can be found on the relevant warranty provider‘s website. Our customer care department is on hand to offer you assistance.

Take a look at our handy 'how-to videos’ too…