Your first few days

You're officially in. Congratulations! We’ll be on-hand in the first few weeks and months to ensure everything not only lives up to your expectations, but surpasses our own.

As soon as you move in

Our friendly site management team will be available to answer any questions and ensure everything’s okay. This is the perfect chance to ask any questions. In the unlikely event of an out of hours emergency, you can reach them on 03330 156620.

7-day inspection form

You’ll have been given a copy of our 7-day inspection form, which we would be grateful if you could complete. Please list all items you would like us to look at.

A little down the line

You’ll be provided with a one-month inspection form to complete and return to us. Just highlight anything you’d like us to look into. Our friendly customer care team will then look after you for the rest of your two-year warranty. You’ll also have access to your own customer care co-ordinator.

Monday night clinic

Should you have any other questions just pop into the marketing suite between 5-6pm and your site manager will be happy to discuss.

Complete peace of mind

Every Charles Church home comes with a 10-year new homes warranty and insurance policy, the first two years of which are covered directly by Charles Church - we enforce any warranties provided by the manufacturers for fixtures and fittings in your home. Comprehensive details can be found on the relevant warranty provider‘s website. Our customer care department is on hand to offer you assistance.

Take a look at our handy 'how-to videos’ too…