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Charles Church


24 May 2012

A fairytale move to a brand new home very nearly had an unhappy ending for the Mountford family until Charles Church threw them a lifeline.

The family were purchasing their dream home at near Topsham in Exeter and were all packed up and ready to move when their nightmare began. Clare Mountford, an administrator in a local school, explains: “We were living in a townhouse in the centre of Exeter and wanted a larger house with a garden further out of the city for ourselves and our children, Catherine aged ten and Daniel, seven.

“We found our perfect house at a Charles Church development and agreed to sell our current home through the Part Exchange scheme.”

The scheme meant that Charles Church marketed the Mountfords’ home and found a buyer so the family had no costly estate agent’s fees to pay and weren’t worried about getting stuck in a chain.

“As we were loading all our belongings into the removal van and just waiting for contracts to be exchanged, the solicitor called to say our buyer wanted to reduce his offer,” says Clare. “We had no choice but to reluctantly agree to his new price as we didn’t want the move to fall through.

“Our solicitor then told us there was a further hold-up because of a technicality and that we wouldn’t be able to complete that day.”

The family was devastated and had to send the removal firm away and book into a hotel for the night with no belongings.

It was then that they received a call from Charles Church who threw them a lifeline. The family was offered the chance to purchase through its Part Exchange Plus scheme instead. The housebuilder would buy their current property and the move could go ahead as planned.

The family visited the firm’s offices that evening to sign the new deal and they were told at 9pm that night that contracts had been exchanged and the sale was completed!

Clare adds: “Charles Church rescued us. We really thought we’d have to unpack everything and move back into our old home the next day.

“We’re now living in a lovely four bedroom detached home and it’s just what we wanted. We’ve got a bigger garden and lots of space for the children to play in. We’re very happy.”

Charles Church’s Part Exchange Plus scheme – currently available at its Kinglake development in Taunton - offers a secure way of purchasing a property without having to market and sell the existing home through an agent. Buyers simply have to trade up in price by a minimum of 30 per cent on the development.

Nina Hester, sales director for Charles Church South West, adds: “Homes in Taunton are on the market for an average of 177 days before they sell which is startling news for local homeowners who really want to move up the property ladder but who are now faced with the prospect of being unable to move until spring 2012.

“However, there is a way househunters can avoid a stressful move up the property ladder as we have a range of three and four bedroom homes at Kinglake – many of which feature handy double garages - with the offer of Part Exchange Plus.

“What’s more, they are available for a pre-Christmas move, meaning the family will be able to enjoy this year’s festivities in brand new surroundings!”

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